Refund Policy

1. Digital Product Nature

theREDCAP sells digital software products. Because digital goods are delivered immediately upon purchase and can be used right away, they are generally exempt from the standard 14-day EU right of withdrawal under Directive 2011/83/EU, Article 16(m), once download or activation has begun.

2. Our Refund Commitment

We stand behind the quality of our software. While digital purchases are non-refundable as a general rule, we evaluate refund requests on a case-by-case basis and will always act fairly.

3. Eligible Refund Reasons

We will issue a full refund in the following circumstances:

• —Technical fault: The Software contains a critical bug that prevents it from functioning as described, and we are unable to resolve it within a reasonable timeframe.
• —Duplicate purchase: You were charged more than once for the same product due to a payment error.
• —Product not delivered: You completed payment but the product was not granted to your account and we cannot resolve it.

4. Non-Eligible Refund Reasons

We do not issue refunds in the following cases:

• —Change of mind: You purchased the Software but decided you no longer want it.
• —Incompatibility with third-party software: The Software does not work with mods, add-ons, or unofficial configurations not listed as supported.
• —System requirements not met: Your PC does not meet the minimum requirements for Microsoft Flight Simulator or the PMDG aircraft.
• —Partial use: You have already downloaded and used the Software.

If you are unsure whether a product is right for you, please contact us before purchasing.

5. How to Request a Refund

To request a refund, email us at mocc@theredcapsim.com with the subject line "Refund Request" and include:

• —Your account email address.
• —The product name.
• —A brief description of the issue.
• —The approximate date of purchase.

We aim to respond within 3 business days.

6. Refund Processing

Approved refunds are processed via the original payment method through Stripe. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

7. EU Consumer Rights

If you are a consumer based in the European Union, you retain all statutory rights granted by applicable EU and national consumer protection legislation. Nothing in this policy limits those rights.

8. Contact

For any questions about this policy, contact us at: mocc@theredcapsim.com